Proof In the Revenue: Branded Search Drove Real Sales
Home services provider CroppMetcalfe wasn’t sure if branded search was bringing in new business or just clicks. We ran a test to find out, and the growth was undeniable.

CroppMetcalfe was putting 10% of its budget into branded search but had doubts.

For this client, site traffic has been down year-over-year for several years in a row. With no signs of natural recovery. Historically, blog-led SEO had driven growth. But AI-generated search results were increasingly answering top-funnel questions directly in SERPs, cutting clicks off at the source. Informational content was no longer pulling its weight. But local traffic was still working. Local visitors were engaged, more qualified, and more likely to convert. The key local pages that served them, however, were under-optimized, thin on content, and leaving demand on the table. Without a pivot, organic would continue to decline, even as high-intent local searches remained strong.

We stopped guessing and ran an incrementality test to see if branded search was actually pulling its weight.

Matched markets statistically Kept ads running in some markets and turned them off in others Measured the lift in new customers and revenue Proved what was truly incremental demand vs. what was revenue they would have captured anyway.

The answer was clear: branded search was 100% incremental for CroppMetcalfe.

It drove new revenue, not just clicks CroppMetcalfe reinvested with confidence Branded search is a critical lever in moving home services businesses forward in competitive markets.

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